Privacy policy

 

Effective Date: 8 September 2026

This Privacy Policy explains how Sabulo ("we", "us" or "our") collects, uses, stores and shares your personal information when you visit or make a purchase from our website, communicate with us, subscribe to our marketing, or otherwise interact with Sabulo.

We are committed to protecting your privacy and handling personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply to us.

INFORMATION WE COLLECT

When you interact with Sabulo, we may collect information including:

  • Your name, email address, phone number, billing address and shipping address.

  • Order and transaction information, including the products you purchase or add to your cart.

  • Information you provide when you contact us, submit an enquiry, enter a promotion or provide feedback.

  • Your marketing preferences and whether you have consented to receive email or SMS marketing.

  • Information about how you use our website, including pages viewed, products viewed, interactions with our website and shopping activity.

  • Technical information such as your IP address, browser, device type and general location information.

  • Information collected through cookies and similar technologies.

Payment information may be processed by our payment providers. Sabulo does not necessarily receive or store your complete payment card details.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process, fulfil and manage your orders.

  • Deliver products and provide customer service.

  • Communicate with you about your order or account.

  • Respond to enquiries, feedback or requests.

  • Operate and improve our website, products and customer experience.

  • Analyse how customers interact with our website and marketing.

  • Prevent fraud, misuse or other unlawful activity.

  • Send marketing emails where you have consented to receive them or where otherwise permitted by law.

  • Send marketing text messages where you have expressly opted in to receive SMS communications.

  • Provide personalised advertising or marketing where permitted.

  • Comply with legal and regulatory requirements.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

SMS AND TEXT MESSAGE MARKETING

If you choose to opt in to receive text messages from Sabulo, we may collect and use your mobile phone number, SMS consent status and information about your interactions with our website and messages in order to operate our SMS program.

We may send you marketing and promotional text messages such as product launches, offers, promotional codes, updates and cart reminders.

Consent to receive SMS marketing is optional and is not a condition of purchasing from Sabulo.

Message frequency may vary. You can unsubscribe from SMS marketing at any time by following the unsubscribe instructions provided in the message, such as replying STOP where available.

Providing your phone number to us for another purpose, such as delivery or customer service, does not automatically mean you have consented to receive SMS marketing.

ABANDONED CART AND CHECKOUT MESSAGES

Sabulo's website uses cookies, website tracking technologies and integrations to help keep track of products you view or place into your shopping cart, including when you leave our website without completing your purchase.

Where you have consented to receive SMS communications, this information may be used to determine when to send you cart or checkout reminder messages by text message.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve our services and support our advertising and marketing activities.

Cookies may also be used to remember products you have viewed or placed in your cart and to help us understand whether a shopping session or checkout has been abandoned.

Depending on your browser or device, you may be able to disable or manage cookies through your browser settings. Some features of our website may not work as intended if cookies are disabled.

HOW WE SHARE YOUR INFORMATION

We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include providers that assist us with:

  • Website and ecommerce hosting.

  • Payment processing.

  • Order fulfilment and delivery.

  • Email and SMS marketing.

  • Website analytics.

  • Advertising and marketing.

  • Customer service and other business operations.

For example, we use platforms such as Shopify and Klaviyo to help operate our ecommerce store and marketing communications.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

We do not sell your personal information.

SMS opt-in data and consent: We will not share your opt-in to our SMS program or your SMS consent status with third parties for purposes unrelated to providing our messaging services. We may share this information with service providers that assist us in delivering our SMS program, such as messaging platforms, telecommunications providers and other vendors involved in delivering text messages.

THIRD-PARTY ADVERTISING AND ANALYTICS

We may use third-party advertising, analytics and marketing services to understand how customers interact with Sabulo and to help us show relevant advertising.

These services may use cookies, pixels or similar technologies and may collect information about your interaction with our website.

Any sharing of information for advertising or analytics purposes excludes SMS originator opt-in data and SMS consent, except where that information is required by a provider solely to operate our SMS messaging service.

LOCATION INFORMATION

We may collect general location information, such as an approximate location derived from your IP address, device or website activity.

We may use this information for purposes such as providing relevant website experiences, understanding our audience, preventing fraud, determining applicable services or supporting marketing and analytics.

We do not use SMS opt-in information to track your precise physical location.

SECURITY

We take reasonable steps to protect the personal information we collect from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure and we cannot guarantee absolute security.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary to provide our services, operate our business, meet legal and accounting requirements, resolve disputes and enforce our agreements.

When information is no longer required, we may securely delete or de-identify it where appropriate.

ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before completing certain requests.

LINKS TO OTHER WEBSITES

Our website may contain links to websites operated by other organisations.

Once you leave our website, we are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services or legal obligations.

The latest version will be published on this page and the effective date at the top of this policy will be updated accordingly.

CONTACT US

If you have questions about this Privacy Policy, how we handle your personal information, or would like to make a privacy-related request, please contact:

Sabulo
hello@sabulo.com.au